Part-Time and Entry Level

Date: 2010-06-15

Job Title: Customer Care Representatives with Niagara's Top Contact Centre

Company: Accenture Utilities BPO Services

Web site: http://www.accenture.ca/customercarejobs

Location: ON - Thorold

Job Description:

Accenture Utilities BPO Services is one of the world's leading management consulting, technology services and outsourcing companies. We're the largest provider of customer care to utilities across North America, serving clients as BC Hydro, Enbridge Gas Distribution, Terasen Gas, and Washington Gas. Consider joining Accenture Utilities BPO Services' high performance team.

If you're a positive, professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Niagara customer care team.

As a Customer Care Representative with our award winning company, you will work in a call center where schedules are driven by peak business needs. Opportunities are available in permanent variable hour positions working 30-40 hours per week.

Specific responsibilities include:

Provide excellent customer service in an inbound customer contact environment
Quickly analyzing and interpreting customer inquiries to identify customer needs
Listen to customers, ask questions as appropriate to discover needs while simultaneously using a keyboard to capture information
Fulfill customer expectations in a way that also complies with policies, practices and procedures
Identify and resolve complaints, influence to achieve a solution which is mutually satisfactory to the customer
Qualifications:

Customer service and/or collections experience preferred
Excellent communication, listening and interpersonal skills
Strong keyboarding skills
Detail oriented
Ability to work independently and exercise good judgement
Ability to adapt to quickly changing situations
Dedication to continuous improvement and customer service excellence.
Compensation and Benefits:

$12.50/hr hour - increase to $13.00/hr after 6 months (if meet performance expectations)
Wide range of benefits including:
Health and Dental starts on your first day
Employee Share Purchase Plan
Pension Plan
Double Overtime and Shift Premiums
Personal Time
Banked Time
Referral Program
Extensive Training
Consider joining Accenture Utilities BPO Services' high performance team.

Interested applicants are asked to apply online at: www.accenture.ca/customercarejobs

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

Contact Information: