Part-Time and Entry Level

Date: 2010-07-20

Job Title: Customer Service Representative (Part -Time)

Company: HSBC

Web site: http://www.hsbc.ca

Location: BC - New Westminster

Job Description:

Position Summary:

Processes various financial transactions for Company customers and assists branch office management in initiating new business through referrals. This position demonstrates knowledge and efficiency levels to optimize "Faster, Smarter, and Friendlier" counter service and enhance sales opportunities. In addition, this position is accountable for the accurate handling of transactions and cash, ensuring adherence to the Bank’s security requirements and operating procedures.



Duties and Responsibilities:


* The position makes decisions within assigned authority. Decisions beyond assigned authority are referred to higher management for approval.
* Accept and process deposits, payments, checks for cashing and other transactions according to established procedures and performance standards.
* Ready workstation at start of shift; strike and balance cash and transactions at end of shift. Adhere to branch cash control and security requirements in control of cash and negotiable items.
* Enhance Company image by courteous and friendly servicing of customers' needs; initiate referral of new business. Meet established sales referral and promotional sales goals.
* Acquire and maintain current knowledge of Company products and services and applicable Federal regulations, including Bank Secrecy and "Know Your Customer" principles.
* Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
* Promote an environment that supports diversity and reflects the HSBC brand.
* Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
* Complete other responsibilities, as assigned.


Qualification and Requirements:


* Minimum of high school diploma or equivalent experience, one year’s general banking experience with satisfactory completion of relevant CSR product knowledge courses as outlined in the Customer Services section of the Learning Link (netCONNECT). Cash handling experience required.
* Demonstrated analytical and communication skills.
* Full familiarity with the Bank’s products and services, branch systems, procedures and forms; able to handle customer deposit and cash transactions over the counter with speed and accuracy.
* Ability to project a friendly and courteous image to the public.
* Good interpersonal skills required to maintain good rapport with customers and other branch staff.
* Available from Monday to Saturday


If you are seeking a challenging and promising career, HSBC has a world of professional opportunities for you to explore. We offer a competitive Total Rewards Package, including incentive pay, plus reduced rates for loans and mortgages. We make a point of rewarding performance, supporting professional development and providing Work Life solutions.

Contact Information: